Quality Client Care Policy

The personal with overall responsibility of this firm’s Client Care Policy is Catherine Taylor,
solicitor and partner at BDG Solicitors.

This firm is committed to providing legal services to its clients with professionalism, integrity and understanding. This policy is designed to ensure that services delivered to our clients are done so in a reliable, consistent and dedicated manner. All staff here at BDG Solicitors are encouraged to meet the following objectives;

(a)
To provide clients with a professional, approachable and cost-effective service in all areas of law undertaken by this firm to include civil litigation, matrimonial, commercial conveyancing and residential conveyancing.

(b)
To ensure that all staff behave (both inside and outside of office hours) professionally, friendly and with their client’s best interests at the forefront of their actions.

(c)
To ensure that all clients instructions are taken fully, precisely and legibly and to communicate with clients fully in respect of advice, updates and requirements. All staff must ensure clients are made aware of our Privacy Policy detailing client’s
rights, to remain compliant with the SRA practice rules and the SRA Client Care Code.

(d)
To utilise this firms case management systems to make sure client’s details are kept secure, check all client details and ensure these details are up to date to maximize efficiency and avoid any data protection breach

(e)
Deal with client’s concerns efficiently, in a timely manner (and in any event within three days of receipt)